Arena Policies
It's all here waiting for you.
Doors - Doors open one hour prior to event. Games begin at 7:10 PM unless otherwise noted.
Readmittance - Patrons may not exit and re-enter the building, even with an event ticket stub.
Youth Ticket Policy - Children 2 and under are admitted free to Hockey games, unless otherwise noted. Other events vary in the policy for youth tickets.
Accessibility Seating - The Qwest Arena has been constructed so that individuals with disabilities may participate fully in all events, programs, and services. Drop-off convenience is available at the Front Street entrance and 108 wheelchair accessible seats are available on the arena's concourse level.
Medical - Diamond aims to deliver four-carat service to all Qwest Arena guests. Please notify any Team Diamond representative if you are in need of any assistance, or if you notice a situation that requires our attention.
Restrooms - On the concourse, there are two men's and two women's restrooms on both the northwest (Grove) and southeast (Hotel) sides of the arena, plus an additional women's restroom on the east side (Grove Street). During floor events, there are one men's and one women's restroom on both the northwest (Grove) and southeast (Hotel) sides of the arena.
Food & Drink - No outside food or beverages may be brought into the Qwest Arena. The arena concourse sports seven concession stands, serving a variety of freshly prepared food and beverages, including the tried-and-true hot dogs, pretzels, and soft drinks, to more healthy and eclectic fare.
Alcoholic Beverages - Ice-cold beer is served up fresh from 65 separate beer taps in the Qwest Arena. In addition, mixed drinks are available at the cocktail station located on the southeast side of the concourse and in the SportsBar. Beer is sold at all concession stands. Idaho law prohibits the sale or service of alcoholic beverages to anyone under the age of 21. The Qwest Arena and Diamond Hospitality Services reserve the right to refuse the sale of alcoholic beverages to any individual, and any person deemed intoxicated may be removed from the Qwest Arena.
Smoking - Smoking of any kind is prohibited in the Qwest Arena.
Concessions - Great food and drink including Haagen-Dazs Ice Cream Cart, Pizza Hut Restaurant, and Dippin Dots Ice Cream.